Candidates
Customer Support Specialist
Armenia Yerevan $500 1 year of experience English: Advanced/Fluent
As a customer support specialist, I've cultivated a deep understanding of customer needs and concerns. Interacting with clients on a daily basis, I've honed my communication skills, ensuring clarity and empathy in every interaction. Whether resolving issues, providing technical assistance, or offering guidance, I prioritize customer satisfaction above all else. I've developed resilience in handling challenging situations, maintaining professionalism and composure under pressure. Collaborating with cross-functional teams, I've contributed to enhancing products and services based on valuable customer feedback. My role isn't just about solving problems; it's about fostering trust and building lasting relationships with customers, ultimately driving business growth through exceptional service.
customer support Interpersonal skills Email Communication Stress tolerance communication English communication skills
Manual QA
Armenia Yerevan $700 2 years of experience English: Intermediate
NRGaming
Manual QA/ December 2022 - Till now
Create detailed, comprehensive and well-structured test plans and test cases
Audit and update existing test cases if needed
Execute regression and exploratory testing
Write bug reports and update issues in appropriate tracking tools
Take an active role in product discussions
Speak as QA representative with engineering and design teams if needed
SQL for QA
API testing
Dev Tools
Teams.am
Manual QA (Remote) | April 2022 - December 2022
Execute tests based on earlier created test cases
Provide feedback and report results of testing to management
Effectively use a test management tool to maintain and execute test scripts
Perform functional and regression testing
Communicate regularly with the team and provide reports on own test results
API Testing SQL Chrome Dev Tools Jira Trello smoke testing regression testing TestRail mobile testing Postman
Mid Manual QA Engineer
Armenia Yerevan $1000 4 years of experience English: Beginner/Elementary
Manual QA Engineer with 4 years of expreience. Stack - Postman API, test cases, SQL, mobile testing.
manual testing regression testing API Testing TestRail mobile testing Web testing SQL
Technical Writer
Armenia Yerevan $850 1 year of experience English: Advanced/Fluent
I have worked as a technical writer for Synergy International Systems and a freelancer for less than a year. As an entry-level technical writer, I have composed high-quality user manuals and video scripts for end users and admins. I am also adept at translating complex technical terminology into simple language for diverse audiences.
My main responsibilities included proofreading, editing, and writing user manuals. Creating video scripts for instructional videos and composing blog articles. I also conducted quality reviews on technical articles and documents to maintain quality and compliance based on the style guidelines. I also coordinated with subject matter experts to clarify complicated concepts, improve the quality of the content, and confirm that the complex concepts are translated accurately for users.
Advanced English SEO Arabic language Content writer Email Communication ability to learn quickly Google Search Academic English