Candidates
Customer Support Specialist
Armenia Yerevan $500 1 year of experience English: Advanced/Fluent
As a customer support specialist, I've cultivated a deep understanding of customer needs and concerns. Interacting with clients on a daily basis, I've honed my communication skills, ensuring clarity and empathy in every interaction. Whether resolving issues, providing technical assistance, or offering guidance, I prioritize customer satisfaction above all else. I've developed resilience in handling challenging situations, maintaining professionalism and composure under pressure. Collaborating with cross-functional teams, I've contributed to enhancing products and services based on valuable customer feedback. My role isn't just about solving problems; it's about fostering trust and building lasting relationships with customers, ultimately driving business growth through exceptional service.
customer support Interpersonal skills Email Communication Stress tolerance communication English communication skills
SAP BO Developer
United States Mount Pleasant $10000 9 years of experience English: Advanced/Fluent
Have experience in sap business objects as well as tableau
hands on experience in sql and pl/sql
worked for bosch Capgemini cognizant clover legato health companies
Tableau SQL
Researcher
Armenia Yerevan $2500 9 years of experience English: Advanced/Fluent
Worked with massive dataset of credit registry, including cleaning, manipulating, analyzing, preparing for research. Applied different statistical approaches (DiD, Event Study, Duration Analysis etc.), developed predictive models, adapted the global algorithms to the local market
-Conducted policy research on several topics such as:
*Impact of Income Tax Return Program on Armenian Mortgage Market
*The Risk taking Channel in Armenian Lending Market
*The Impact of Weather on the Credit Risk: Evidence from Agricultural Sector of Armenia
*Roll-over in Armenian Business Lending Market: Support or Competition
*The Adverse Effect of Tightened Credit Standards
*The Effect of Special Public Programs on Armenian Mortgage Market
*Regulation Design in Payday Loan Market
-Conducting academic research on
*Revealing the willingness of banks to steer consumers in their mortgage currency choice, "The Supply Side of Mortgage Lending"
*Consumer behavior in Lending Market after 2014 currency shock, "Household Borrowing During Currency Shock"
-Built a pricing model for Armenian deposit and lending markets
-Developed a framework to estimate the competition level and the consequences of possible mergers in the banking sector
Analysis and research statistics